{"id":60,"date":"2022-01-17T20:11:07","date_gmt":"2022-01-17T20:11:07","guid":{"rendered":"https:\/\/test.heideragx.com\/en\/?page_id=60"},"modified":"2024-04-15T13:19:32","modified_gmt":"2024-04-15T12:19:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.heideragx.com\/us\/faq\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"<div class=\"entry-content\">\n<style type=\"text\/css\"><!--\n.panel-body p a{ color:#d22817; font-weight:bold; text-decoration:underline}\n.OnePageDraw {\n    max-width: 1000px !important;\n}\n.panel.panel-default {\n    padding: 10px 20px 0px 20px;\n    background-color: #f5f5f5;\n}\n.panel-default {\n    border-color: #ddd;\n}\n.panel-default>.panel-heading {\n    color: #333;\n    background-color: #f5f5f5;\n    border-color: #ddd;\n}\n.panel.panel-default .panel-title {\n    font-family: 'Montserrat-SemiBold';\n    color: #222;\n    padding-bottom: .5em;\n    font-weight: normal;\n    line-height: 1.5;\n}\n.panel-title {\n    margin-top: 0;\n    margin-bottom: 0;\n    font-size: 16px;\n    color: inherit;\n}\n.panel-default>.panel-heading+.panel-collapse>.panel-body {\n    border-top-color: #ddd;\n}\n.panel-group .panel-heading+.panel-collapse>.list-group, .panel-group .panel-heading+.panel-collapse>.panel-body {\n    border-top: 1px solid #ddd;\n}\n.panel.panel-default p, .panel.panel-default address {\n    margin-bottom: 0;\n    padding: 9px 0;\n    line-height: 23px;\n    font-family: 'Montserrat-UltraLight', Arial, Helvetica, sans-serif;\n    font-size: 1em !important;\n}\n.panel.panel-default .panel-heading {\n    margin-bottom: 0;\n}\n.panel.panel-default .panel-heading, .panel.panel-default .panel-body, .panel.panel-default .panel-footer {\n    background: none;\n}\n.panel.panel-default .panel-heading a, .panel.panel-default .panel-heading a i.fa {\n    color: inherit;\n    font-size: 16px;\n    text-transform: initial;\n}\n.entry-header {    text-align: center;}\n@media(max-width:500px)\n{\n    .panel-heading{ padding: 0;}\n.panel.panel-default {\n    padding: 10px;\n}\n .panel-title a:nth-child(2){\n        display: none;\n    }\n}\n--><\/style>\n<\/p>\n<div class=\"container OnePageDraw\">\n<div class=\"row rowMarginOne marginTop \">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<div id=\"accordion\" class=\"panel-group\">\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion1\" aria-expanded=\"true\" aria-controls=\"collapseOne\">FAQ-What is the country of origin of the Heider products?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion1\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion1\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>German designed Heider products are manufactured in China with high standards on production.<br \/>\nHeider flashlights are distinctively designed by professional R&#038;D team in Germany and manufactured in PRC with a high quality production process.<br \/>\nGerhau Wholesale B.V. is the authorized distributor of Heider Products.\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion4\" aria-expanded=\"true\" aria-controls=\"collapseOne\">Lumen?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion4\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion4\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>For Heider flashlight products, we are not announcing the lumens of our lights because we believe that lumen measurement has recently lost its reliability. We do not want to involve in an unfair competition with the producers of Far East, and prefer to declare lighting distances instead. Although two flashlights have the same lumens, their lighting performance differs according to LED driver circuit, light frequency and lens. Heider products consist of unique design and technical features.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion5\" aria-expanded=\"true\" aria-controls=\"collapseOne\">How can I order an extra battery for Heider flashlights?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion5\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion5\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>You can contact to our local offices to place an order for extra batteries. Or, you can purchase a high quality 18650 type 3.7V battery from any retailer in your area. For the Heider MMX model, a 14500 type 3.7V battery is required.\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion6\" aria-expanded=\"true\" aria-controls=\"collapseOne\">What is the estimated delivery date?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion6\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion6\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>When you order from our website, your product will be delivered to you within 1-5 working days. For this, we use express cargo services. This time may vary depending on your distance. Usually it is 1-3 working days to European countries and America. For other countries, this period may take 1-2 business days longer. Our products are sent from our warehouse closest to you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion7\" aria-expanded=\"true\" aria-controls=\"collapseOne\">Which courier company are you working with?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion7\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion7\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>We ship worldwide with DHL and\/or UPS; however, the courier companies can vary among European countries. We ship your items via PostNL and\/or DPD to European countries. We also provide a tracking number after you placed your order. Tracking information will be sent to you by e-mail, and you can track the shipments with this number.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion8\" aria-expanded=\"true\" aria-controls=\"collapseOne\">What type of battery is used to power Heider flashlights?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion8\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion8\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>Heider flashlights are powered by an 18650 type 3.7V rechargeable battery. The battery type is different in the Heider MMX model. In this model, 14500 type 3.7V battery is used. Your batteries usually have a capacity of 1000 charges. This makes about 3-5 years for normal use. The batteries in the Heider Flashlight may differ depending on the evolving battery technology.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion9\" aria-expanded=\"true\" aria-controls=\"collapseOne\">What are the warranty terms of your products?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion9\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion9\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>Your Heider flashlight is under our 5-year warranty. Also the chargers and the batteries are under 6-months of warranty.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion10\" aria-expanded=\"true\" aria-controls=\"collapseOne\">How can I get the hidden lighting modes?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion10\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion10\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>Click the on\/off button in succession to get the main modes. Clicking the on\/off button halfway repeatedly in rapid succession before clicking it trough will open the hidden functional modes. Generally, the lighting modes of all our models have this feature. The lighting modes may differ, in some models or in newly developed versions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion11\" aria-expanded=\"true\" aria-controls=\"collapseOne\">What should I do in case of order cancellation, product return, or product malfunction?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion11\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion11\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>If you wish to cancel an order, you must notify us by e-mail within 6 hours of placing the order. Our e-mail address; sales@gerhau.com<br \/>\nIn case of product return and malfunction, you must notify us of this situation via the same e-mail address or live chat in our request. Our team will assist you as soon as possible.<br \/>\nWe would also like to remind you that; Heider products are manufactured to very high standards and are of very high quality. Products are tested one by one before the shipment. The probability of our products malfunctioning is very low.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-default\">\n<div class=\"panel-heading\">\n<h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion12\" aria-expanded=\"true\" aria-controls=\"collapseOne\">When I make an order from your website, will I pay customs duties and other taxes?<\/a><a role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion\" href=\"#onequestion12\" aria-expanded=\"true\" aria-controls=\"collapseOne\"><i class=\"indicator glyphicon pull-right glyphicon-plus\"><\/i><\/a><\/h4>\n<\/div>\n<div id=\"onequestion12\" class=\"panel-collapse collapse\" style=\"height: 0px\">\n<div class=\"panel-body\">\n<div class=\"col-md-12 paddingLeft paddingRight\">\n<p>If you order from European countries, UK, USA and Australia, we pay all the taxes. All these taxes are included in the product price.<br \/>\nIf you are ordering from a country other than these, any tax and customs procedures that may occur are the responsibility of the customer.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"clear\"><\/div>\n<\/p>\n<\/div>\n<div class=\"row rowMarginOne marginTop \">\n<div class=\"col-md-12\"><a class=\"saleOneBtn\" style=\"float: right;font-size: 17px !important;padding: 10px;height: 43px;width: auto;\" href=\"\/us\/\">\u21e6 <strong>Heider AGX  <\/strong>Home Page<\/a><\/div>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ-What is the country of origin of the Heider products? German designed Heider products are manufactured in China with high standards on production. Heider flashlights are distinctively designed by professional R&#038;D team in Germany and manufactured in PRC with a high quality production process. Gerhau Wholesale B.V. is the authorized distributor of Heider Products. Lumen? [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/pages\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":29,"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/pages\/60\/revisions"}],"predecessor-version":[{"id":710,"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/pages\/60\/revisions\/710"}],"wp:attachment":[{"href":"https:\/\/www.heideragx.com\/us\/wp-json\/wp\/v2\/media?parent=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}